Posted by [PWNDUK] Navie on 05/10/2008 2:01pm

2 Bumps

Virgin Media is the new ISP we chose to go with, and it just got installed literally yesterday and thus far over the past two months they have not tried to impress us at all. Allow me to tell you about this 2 month long debacle of getting faster broadband installed:


TIMELINE OF SUCK:

Mid March - We sign up for Virgin Broadband. They tell us our install date is 21st of March.

20th of March - We get a letter saying they cannot install at our house until the 6th of May because they have to drill under the street to get the line to our flat.

19th of April - Get letter confirming installation date for the 18th of April. Completely WTF? Call them to tell them to unfuck their shit.

End of April - Mark sees Virgin tech outside building, speaks with him to find out that they didnt need to go under the road after all, they could use the existing ductwork

6th of May - No one shows up to install. Mark late to work because of it. Call them up to find out they thought we had already been installed. They have to delete our account and open a new one, in the process losing the 2 months free they flagged our account for due to their fuck ups, lost billing information, and made it virtually impossible to reference our own account when calling them up to bitch.

9th of May - Virgin installed. After hours of fucking with a new router, we come to the Ire inspiring realization we are getting 1.6mbps speed on a 20mbps package. Called them again.

And here we are now. They said to allow 24 hours for the speed changes to occur, but I haven't got my hopes up. You've got to admire the sheer balls-to-the-wall audacity displayed by a company who acts as though they haven't a need to take on new customers or keep loyal existing ones. Never have I seen a company pull off this much suck in my life. Do you know why they call it Virgin? Because thats what they take from you as they are ramming their huge coorperate cock into your asshole

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